Policies
The rules of a stay in one place: vaccinations, age, what to bring, the reservation deposit, changes, updates, early pickup, illness, transport and the go-home session. Anything not covered here, ask our team on the free consultation.
Vaccinations
Every dog that stays with us arrives with current vaccination records, because it lives in our trainer’s own house alongside a small group of other client dogs and trains in public places around Cypress and northwest Houston. Rabies vaccination is required by law for dogs in Harris County and the City of Houston. Ask your veterinarian to confirm the core series is current and to advise on bordetella before the stay.
Age
A puppy under four months belongs in the Puppy Development Bundle, four private sessions for $550 in Cypress or $750 in your home, because at that age the household needs the training more than the puppy does. Board and train starts once a puppy can hold a routine for a full day. There is no upper age limit; adult and senior dogs do well with a program adjusted to them.
Is there a minimum age for board and train? · Puppy training
What to bring
Send your dog’s regular food measured for the stay plus a few extra days, any medications with written instructions, a copy of the vaccination records, a flat collar with an ID tag and a standard six-foot leash. Leave the retractable leash and most of the toys at home; beds, toys and treats are provided. Our team confirms the exact list when you reserve, and you do not need to buy training equipment in advance.
The reservation deposit
The training home takes only a limited number of dogs at once, so a start date is a real slot. After the free consultation, once our team has agreed the program fits your dog, the $250 reservation deposit is paid through the Reserve Your Spot link (secure checkout by GoDaddy Payments) and is applied toward your total program cost. Our team confirms your dates, what to bring and the balance timing by phone or text once it is in; the balance is usually settled at drop-off.
Changing dates
If your plans change, call or text us as early as possible and we will move the reservation where the calendar allows. Spots are limited, so earlier is easier. Ask our team about the deposit and any refund before you pay it, so there is nothing to discover later; every reservation’s terms are confirmed with you by phone or text.
Updates and visits
You see the progress as it happens through professional photo and video updates three times a week, and a quick text gets a quick reply in between. Mid-program visits are generally discouraged because they reset the dog and often cost days of progress; our team discusses any exception case by case on the consultation call rather than applying a blanket rule.
Can I visit my dog during board and train? · Do you send updates?
Early pickup
You can collect your dog whenever you choose. Call our team first so we can set up a go-home session instead of a handoff at the door, and ask for an honest read on where the dog is, because the back half of a program is where new habits get proofed in public and where a reactive or anxious dog does most of the changing.
Illness or injury
Because your dog lives in our trainer’s home, a change in appetite, stool or energy is noticed the same day. Anything beyond a mild upset stomach means a vet visit, using your own vet where possible and the nearest clinic in an emergency. At drop-off we take your vet’s details, an emergency contact and your consent for treatment.
Who trains your dog
Dogs live in our trainer’s own house in Cypress, not a kennel, and each one is worked individually through the day. We do not run a fixed headcount; how many dogs are in the house depends on the mix already there, which is why dates are reserved with a deposit. The same trainer who takes your dog on day one hands you the leash at the go-home session.
Transportation and the go-home session
The $250 transportation service collects your dog at your door, returns it at the end of the program and includes the first lesson in your home. It is included in the six-week VIP program. For drop-off families the go-home session happens at the training home in Cypress; for transport families and every VIP graduate it happens at your house.
Your information
What you type into the consultation form is used by our team to call you back and to prepare for the call. Unsent form details may be saved so we can follow up if the page closes. The privacy page has the full statement.
Questions
It is the best order. The free consultation confirms the right program and the dates, and you reserve straight after. If you already spoke with our team and know your dates, reserve online and we will confirm by phone or text.
Yes. The $250 reservation deposit holds your start date on the calendar and comes off the total program cost when the balance is paid. It is not an extra fee.
Tell our team on the consultation call. Because dogs live together in a home, we plan the mix in the house around each dog, and that includes intact males and females; the answer depends on who is already booked for those dates.
Send the medication with written instructions and tell us about the condition on the call. Our trainer follows your vet’s instructions and calls you first if anything changes. Dogs with conditions that limit exercise get a program shaped around them.
No. Bring a flat collar with an ID tag and a six-foot leash. Our team advises on equipment during the stay and at the go-home session; the Mini-Educator e-collar is included in the VIP program and introduced only after the dog understands the command.
Free consultation · 10% off this fall
Tell our team about your dog and your dates. The free consultation is a direct call, no cost, no obligation.
